Where to collect your post and parcels

Letters

Your letters and any parcels small enough to fit in the letter boxes that are delivered by Royal Mail will be put into your flat's letter box. Your flat number will match your letter box, and your key card will open it.

Remember to check your letter box frequently. If you have any issues opening your letter box, contact Accommodation Customer Services will be help you.

Parcels

Any other parcels will be delivered to our Accommodation Customer Service desk in 2N02. It will be open from 11:00-18:45 Monday to Friday, and 11:00-17:45 on Saturdays and Sundays. Find us by heading up the E block staircase in the courtyard with Gregg's and Morrisons; we are on the first floor, opposite OneZone. Bring your student ID card with you so we can find your parcel quickly.

We will email you when your parcel is ready for collection. Ignore any messages from courier companies saying your parcel is delivered - that  just means it has arrived at UWE for processing.

Items we are unable to accept

There are a few items that we cannot accept:

·       Large, heavy boxes weighing more than 15kg that cannot be lifted or moved (televisions, bicycles, weights)

·       Perishable/food items (this includes food subscription boxes like Hello Fresh and bulk orders of food goods)

·       Illegal substances

·       Expensive items

Tip

Make sure your post is correctly addressed. This will make sure it finds you as quickly as possible. Your address format should be:

Student ID and Name

Flat number

Purdown View

UWE Bristol Frenchay Campus

Coldharbour Lane

BS16 1UU (flats 1-516) / BS16 1US (flats 601-912)