You need to update your key card at least every 30 days

Access and key cards are connected to a live system and will expire unless updated at least every 30 days on a main reader. So if you find your key card doesn't work....

1. Try updating your fob on the main reader

In order to update, hold on the main reader and the light will go blue then green.  Do this 3 times and then you are good to go!

If it goes red, there is a malfunction with the card or with the reader.  Please head to your customer service desk to solve the problem.

Main readers can be found ....

• Student Village - Reader outside each pavilion entrance or block door
• Purdown View - Reader outside each block door
• Wallscourt - Each block entrance or Wallscourt Customer Service Desk pavilion 
• Hollies - Each block entrance
• Glenside - Next to the flat post boxes

2. If your fob or card still doesn't work please call

• Accommodation Customer Services (08:00 - 18:45) 0117 32 83601
• Security / Out of hours (18:45 - 08:00) 0117 32 86404

Contact details can be found here

If you have a physical key and you find that you can't access you accommodation, please ensure the key is being placed into the lock correctly, if this still doesn't work, call the appropriate contact above.