Our staff at Customer Services would love to see you!

Our friendly staff on the Customer Services desks at N Block (2N01), Glenside (1H29) and Cotswold Court would love to see you.  Our Customer Services desks are open seven days a week to answer all your queries and can help with the following;

• Replacement access cards and keys. You can collect a replacement room key in person from any of our Customer Service desks during their opening hours.  
• For key replacements overnight or outside of opening hours; Purdown View, Student Village and Wallscourt Park residents can collect a temporary access key from the security team at the East Entrance security gatehouse [What3Words location] and exchange it for a replacement key from your customer service desk the next day.  This is manned 24 hours a day. Glenside and Hollies residents can call the Security Control room on +44 (0) 117 32 86404 for assistance or visit the Porters Lodge (1H19).  This is manned 24 hours a day.

• Assistance with maintenance issues and requests.
• Complete Visitor request form for overnight guest stays.
• Arrange Bike Storage.
• Report + Support; "Inappropriate Behaviour, Appropriate Action".
• Tenancy reference request; please email accommodation@uwe.ac.uk with your student ID number so we can email you your tenancy reference letter that you can share with your landlord or letting agent.
• Arrange a meeting with your Accommodation Manager or the Accommodation Administrators regarding any aspect of your stay or contract; email accommodation@uwe.ac.uk.

So pop down and see us or contact us at;

Telephone - +44 (0)117 32 83601Email - accommodation@uwe.ac.uk

N Block Customer Service Desk (2N001):  11:00 - 18:45 Monday to Friday; Saturday and Sunday 11:00-17:45.

Cotswold Court Customer Service Desk: 11:00 - 17:00 every day.

Glenside Customer Service Desk (1H027)  Monday and Wednesday, 17:00-18:45; Saturday 14:00-16:45.