Help - why doesn't my key work?
Posted 1 year ago
Thu 20 Jul, 2023 12:07 PM
Key cards will expire unless updated every 30 days
Access and key cards are connected to a live system and will expire unless updated at least every 30 days on a main reader. So if you find your key card doesn't work....
My brilliant friend door
1. Try updating your fob on the main reader
In order to update, hold on the main reader and the light will go blue then green. Do this 3 times and then you are good to go!
If it goes red, there is a malfunction with the card or with the reader. Please head to your customer service desk to solve the problem.
Main readers can be found;
- Student Village - Reader outside each pavilion entrance or block door
- Purdown View - Reader outside each block door
- Wallscourt - Each block or house entrance
- Hollies - Each block entrance
- Glenside - Next to the flat post boxes
2. If your fob or card still doesn't work please call
- Accommodation Customer Services (08:00 - 18:45) 0117 32 83601
- Security / Out of hours (18:45 - 08:00) 0117 32 86404
